MONTHLY GIFT BOXES
Once I purchase a Lemon Drop Monthly Gift Box for a loved one, what should I expect next?
When you purchase a Lemon Drop Monthly Gift Box, you’ll get to select the months that your loved one will receive a box and you’ll be able to submit a photo and message for each box that you have purchased. The week before the box is sent, you will receive an email describing the contents of the box so that you’ll know what your loved one will receive. All boxes are shipped between the 10th and 15th of each month unless otherwise noted, for example February's box will be shipped earlier in the month to arrive in time for Valentine's Day. Delivery can take up to 5 to 10 days from the ship date. Your loved one will receive a Lemon Drop Box, clearly marked, containing your photo, note, the gifts that we handpicked for the month, and a card explaining the contents of the box. It’s that simple!
Do I get to choose what is included in a Lemon Drop Monthly Gift Box?
You get to choose which months your loved one will receive a box, but you will not get to choose the contents - that’s part of the fun! Box previews will be available for the current month as well as the next month, so if you see a box that you feel your loved one won’t enjoy, you can change your gift box delivery schedule by contacting customer service at firstname.lastname@example.org. Have an idea for a future Lemon Drop Gift Box? Let us know at email@example.com.
Does Lemon Drop Gifts accommodate dietary restrictions?
While Lemon Drop Gifts does not currently offer alternate dietary options, it is something that we are looking into and hope to offer in the future. If you have a specific need, contact us at firstname.lastname@example.org to help us plan future Lemon Drop Gift Boxes.
When can I expect each Monthly Lemon Drop Gift Box to ship?
Generally, boxes will be shipped each month between the 10th and the 15th, to arrive to your recipient in the second half of the month. However, some months we will ship ealier than the 10th to arrive in time for a specific holiday. For example, February's box will ship earlier in the month to arrive in time for Valentine's Day.
Can I chose to send my loved one’s package earlier in the month?
No, at this time, you cannot. All Lemon Drop Monthly Gift Boxes ship at the same time each month. If you need a gift that can be sent immediately, check out the selections in the Lemon Drop Shop.
Where does Lemon Drop Gifts ship?
Lemon Drop Gifts currently ships to the continental United States.
Are there any shipping costs?
All shipping costs are included in the listed price for the Lemon Drop Monthly Gift Boxes.
Standard shipping is included in the price of each Lemon Drop Shop gift item. If you desire expedited shipping for your Lemon Drop Shop gift it is available at an added cost at checkout.
How do I change a shipping address?
You can change a shipping addresses on an existing order by contacting customer service at email@example.com.
What do I do if my loved one did not receive their package on time?
Please email firstname.lastname@example.org to report a missing package. We will let you know if the package is delayed, or if the package is missing we will gladly send another in its place.
What are the dimensions of Lemon Drop boxes?
Lemon Drop Boxes are 12” by 10” by 4“.
MESSAGES AND PHOTOS
Are there any restrictions on the photo or the length of message?
For the message, you may submit a message that is 250 words or less to accommodate formatting and legibility. For the photo, we suggest a horizontal photo with a resolution above 500 x 500 pixels for a high quality print result.
PAYMENT, BILLING, DISCOUNT AND PROMO CODES, etc.
How do I pay for my Lemon Drop Gift?
We accept all major credit cards or you may submit payment through Paypal.
When will I be billed?
Payment for all orders is made due at Checkout.
What if I would like to cancel a Monthly Gift Box?
You may cancel at any time - there are no cancellation fees or penalties. If you would like to cancel a Monthly Gift Box order please contact customer service at email@example.com. You will be reimbursed for the boxes your loved one did not receive. You must cancel before the end of the month preceding a box delivery month in order to be reimbursed for that box. For example, to be reimbursed for February's gift box you must cancel by January 31st.
I have a discount/promo code, how do I submit this?
At the time of purchase, there will be a box for you to enter any codes towards your purchase. You may not submit codes retrospectively, only at the time of purchase.
Are there any hidden fees?
No there are not. Standard shipping is included for the Monthly Gift Boxes and Lemon Drop Shop gifts. Expedited Shipping for Lemon Drop Shop items is available at an extra charge as discussed in the Shipping section. Please note that in North Carolina, sales tax may apply.
If I purchase more than one Monthly Gift Box will it 'auto-renew' after the last shipment?
No, it will not. As a courtesy, during the month of your last scheduled box delivery, we will send you an email notifying you so that you can purchase additional boxes if desired.
How can I update my billing information?
Login to your Account page and click “Address Book” - you will be able to edit your billing information here at any time.
RETURNS AND EXCHANGES
What is the policy on returns or exchanges?
Lemon Drop Monthly Gift Boxes cannot be returned or exchanged.
If your loved one is not 100% satisfied with your gift from the Lemon Drop Shop you can return it for a full refund within 60 days of the purchase date. Return shipping is free of charge please contact us on 844-536-6637 to arrange for a shipping label. Please allow 10 business days for the return to be processed once it is received at our warehouse. After your return is received and inspected, your refund will be processed and a credit will be automatically applied to your credit card. Please note, the original shipping and handling fees are non-refundable.
Where can I view information about my orders?
Login to your Account Page to access all information on your recent orders.
What is the Lemon Drop Shop?
The Lemon Drop Shop is a gift shop to compliment the Lemon Drop Monthly Gift Boxes. Our monthly gift boxes are perfect for giving the ones you love a thoughtful surprise throughout the year, but if you need a larger gift a big special occasion or to simply have a gift sent on a particular date, like a birthday, The Lemon Drop Shop has a selection of high-quality, hand-selected gifts that can be shipped to your specific needs.